Privacy Policy

Effective Date: 17th April 2025

This Privacy Policy outlines how Shikisha Tours And Travel Limited (“Company”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or use our services.

By accessing our website or submitting personal information, you consent to the terms outlined in this Policy.

1. Scope and Consent

This Policy applies to all users of our website and travel services. If you do not agree with any part of this Policy, please discontinue use of our website immediately.

We handle personal information in accordance with global data protection standards including GDPR, POPIA, and other applicable laws.

2. Types of Information We Collect

Personal Information we may collect includes:

• Name, phone number, email address
• Travel itinerary and preferences
• Details of travelers in your party
• Communication records

We do not store or process credit card details on our servers. All payment processing is handled by secure, PCI DSS–compliant third-party providers.

Non-Personal Information includes:

• Browser type, device type, pages visited
• Cookies and analytics tracking data
• Website performance data

3. Notice at Collection

We collect personal information for purposes including:

• Processing bookings
• Responding to inquiries
• Providing customer support
• Sending marketing communications (optional)
• Legal and regulatory compliance

If required information is not provided, some services may not be available.

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Maintain user sessions and preferences
• Improve navigation and functionality
• Analyze site performance and engagement

You can disable cookies in your browser, but some features may not work properly.

5. Use of Personal Data

Your information is used to:

• Verify your identity
• Manage bookings and communications
• Customize your travel experience
• Conduct research and enhance service quality
• Fulfill legal obligations

We may share your information with:

• Internal staff (sales, operations, support)
• Travel partners (hotels, airlines, guides, transport)
• Third-party service providers
• Government authorities when required by law
• Business partners for approved joint promotions

6. Information Security

We maintain strong administrative, technical, and physical safeguards through:

• Data encryption
• Role-based access control
• Routine backups and audits
• Staff training on data protection

7. International Transfers

Your data may be transferred or accessed globally as part of providing international travel services. We ensure such transfers comply with all relevant laws.

8. Retention of Data

We retain your data only for as long as necessary to fulfill the purposes outlined here, or longer if required by law (e.g., tax and regulatory requirements).

9. Your Rights

You have the right to:

• Access your personal information
• Request updates or corrections
• Withdraw consent
• Request deletion of your data
• Object to processing
• Lodge a complaint with a data authority

To exercise these rights, contact: privacy@shikishatoursandtravels.co.ke

10. Do Not Track

Our website does not currently respond to DNT (Do Not Track) signals. You can control tracking via your browser settings.

11. Changes to this Policy

We may update this Policy periodically. Material changes will be posted on this page or emailed to customers when appropriate. Continued use of our services indicates acceptance of the updated terms.

12. Contact Us

For questions about this Privacy Policy:

Email: privacy@shikishatoursandtravels.co.ke